By Francine Hardaway, Stealthmode Partners

Yesterday, on Mark Zuckerberg’s birthday, Google revealed in its blog that it had stopped collecting data from its street view service because it had inadvertently sniffed and collected about 600 gigabits of data from the open wireless networks of people like me in 30 countries. This came on the same day Read Write Web published an article on the growing number of people who are searching Google for the query “How do I delete my Facebook account?”

The full force of the change brought to society by the web is now upon us. The same people who thought “open” and “transparent” were such desirable terms are now freaking out. This genie is out of the bottle, and has been for twenty-five years, since the first attempts at electronic data transfer. And yet only a week ago, I heard Jeff Jarvis, a geek/journalist/pundit on This Week in Google laugh at Germans for trying to stop Google from collecting street view data in their country.

The pundits are as confused as I am about where all this is going. Surely the most dangerous owner of your information isn’t a company like Facebook that will use your Yelp authentication to reveal what you thought of a restaurant, or use your age settings to send you a targeted ad. It isn’t even Google, who can help you enlarge the view of your cousin’s house across the country so you can see his neighborhood.

Sure, you can snoop on friends, enemies, and potential employees with Google and Facebook. So can advertisers. But I’m still of the opinion that it doesn’t matter.

Why? Because the most dangerous gatherer of information is the entity that has had it all along: the government. When I was born, long before electronic data, I was issued a birth certificate. My parents are gone, the hospital I was born in is gone, but the birth certificate information still exists. I can get an official copy of my birth certificate any time I want. Same with my Social Security.

We have always been identified to the government at birth, and tracked from birth throughout life. Drivers’ licenses, passports, tax forms, bank accounts, insurance records — all of this is available online. Ditto your medical records. Perhaps YOU can’t get them, but they are there, and a skilled hacker can.

Since 9/11, things have gotten worse. We are happy to have cameras throughout Times Square to catch the occasional terrorist, but it took less than a day to identify him. How long would it take to identify you?

My point: “privacy” has been a myth ever since we came together to live in tribes, and we have been slowly giving it up in exchange for every little advance in technology. Each one of these advances comes with a little sadness and sense of loss, but that sense of loss might be false. You can’t lose what you didn’t really have.

Yesterday, on my birthday, I got greetings from all over the world from friends on Facebook. They are people I’ve met in foreign countries, people I’ve met online and never in person, people I have known since high school. Indeed, my brother and my niece and nephew are on Facebook. The joy I got out of hearing from those people was worth the privacy I have given up.

But this is an individual decision made by a person in a specific set of circumstances: someone who basically lives for love, not fear, and someone who likes and trusts most people. I realize my self-created world isn’t everyone’s.

Yet if you are thinking of deleting your Facebook account I still urge you to think twice: Google’s ability to “snoop” make’s Facebook’s look tame. And Google is just a metaphor for search. You can’t get rid of this problem by changing search engines. At some point, you have to exercise good judgment, retain a modicum of trust, and go with the flow.

Disclosure: Mark Zuckerberg and I share a birthday and mine was very happy yesterday while his was fraught with threats of boycotts. This post, written by a mother, is designed to make Mrs. Zuckerberg’s son and Randi’s brother feel a little better.

  

Here is the fundamental premise on which all marketing is based:

 

If the consumer isn’t aware that you exist, you can’t sell your product.

 

When encountering a prospect on the showroom floor or at a trade show, in every case, he or she was “delivered” to that critical point by an awareness of you; whether through an advertisement, a referral or, in the trade show circumstance, merely because you were there.

 

What takes place at that point is two-way communication (you standing face to face with the prospect, closing the sale). Though your degree of success will be determined by your persuasiveness, product, knowledge, price, etc., something that happened before that gave you the opportunity: a prospect had to be delivered.

 

In today’s highly competitive marketplace, real success is largely a numbers game. To survive, let alone be a leader in your category, you have to close many sales. In order to do so, you have to have ample numbers of prospects with which to work.

 

Here’s the key point: developing adequate numbers of prospects cannot be accomplished through two-way communication, either face to face, by phone, the mail or, even, the Internet. Neither you nor your sales staff has anywhere near the time necessary for this crucial function. Prominent publisher McGraw Hill & Co. has estimated that the average sales call requires approximately 45 minutes, and that an average of three calls is required to close a sale. Surely, it’s no way to prospect.

 

Prospecting is what marketing ¾ the one-way communication element of sales ¾ is ideally suited for. Expensive, time-consuming two-way communication simply isn’t efficient, nor is it effective in developing prospects in the numbers sufficient for business success. Marketing communication, in one form or another, is the answer.

 

Most anti-marketing hard-liners got that way because they, at some point, were turned off by poor marketing efforts that failed to produce results. This is understandable, because much marketing is misguided or misplaced ¾ but it is not justifiable, and more than likely will be hazardous to bottom-line business health.

 

Is marketing foolproof? Will it always produce infallible, guaranteed results? No it won’t, nor is it fair to expect it to (after all, what does?). But it is more science than art, and, as such, has something very important on its side: LOGIC.  Marketing is measurable, quite often yielding predictable results, and as practiced by good professionals, should ¾ and most often does ¾ more than pay for itself.

What effect will the “Boycott Arizona” movement have on the state’s citizens and businesses? Here’s one effect:  http://bit.ly/deqEFu

Village voice Bay Area affilate joins boycott. See article here: http://bit.ly/cn2KCg

The Jon Garrido Blog

 

 

By Allan Starr

 

As head of a marketing agency in Phoenix since 1976, I long have understood that the fundamental premise on which all marketing is based is the following:

 

If the consumer isn’t aware that you exist, you can’t sell your product.

 

When encountering a prospect on the showroom floor or at a trade show, in every case, he or she was “delivered” to that critical point by an awareness of you; whether through an advertisement, a referral or, in the trade show circumstance, merely because you were there.

 

What takes place at that point is two-way communication (you standing face to face with the prospect, closing the sale). Though your degree of success will be determined by your persuasiveness, product, knowledge, price, etc., something that happened before that gave you the opportunity: a prospect had to be delivered.

 

The associates who are working closely with clients at our Phoenix advertising agency have come to realize that in today’s highly competitive marketplace, real success is largely a numbers game. To survive, let alone be a leader in your category, you have to close many sales. In order to do so, you have to have ample numbers of prospects with which to work.

 

A friend at another Phoenix public agency recently agreed that the key point is this: Developing adequate numbers of prospects cannot be accomplished through two-way communication, either face to face, by phone, the mail or, even, the Internet. Neither you nor your sales staff has anywhere near the time necessary for this crucial function. Prominent publisher McGraw Hill & Co. has estimated that the average sales call requires approximately 45 minutes, and that an average of three calls is required to close a sale. Surely, it’s no way to prospect.

 

Prospecting is what marketing ¾ the one-way communication element of sales ¾ is ideally suited for. Expensive, time-consuming two-way communication simply isn’t efficient, nor is it effective in developing prospects in the numbers sufficient for business success. Marketing communication, in one form or another, is the answer.

 

Most anti-marketing hard-liners got that way because they, at some point, were turned off by poor marketing efforts that failed to produce results. This is understandable, because much marketing is misguided or misplaced ¾ but it is not justifiable, and more than likely will be hazardous to bottom-line business health.

 

Is marketing foolproof? Will it always produce infallible, guaranteed results? No it won’t, nor is it fair to expect it to (after all, what does?). But it is more science than art, and, as such, has something very important on its side: LOGIC.  Marketing is measurable, quite often yielding predictable results, and as practiced by good professionals, should ¾ and most often does ¾ more than pay for itself.

 

Marketing Partners of Arizona (MPA) was founded in 1976 by Allan Starr, and serves a local, regional and national clientele with diverse services including strategic marketing, advertising, public relations, sponsorship procurement, e-mail marketing, Website optimization and other online initiatives. Starr is former governor of the Southwest District of the American Advertising Federation (AAF), two-term president of The Arizona Small Business Assn. and is serving a sixth term on the board of directors of The Greater Phoenix Chamber of Commerce.

 

Here are some general suggestions for expanding your network:

• Know Your Goals – determine the types of people you want to build relationships with. Remember, smart networking is a quality over quantity thing. Set goals for yourself, such as meet five reporters that cover my industry or develop relationships with the CEOs of two public companies. If you know who you want to meet, list them out. Tip: remember to set an achievable goal and a deadline, such as X number by Y date.

• Keep Score – if you set your goals, track your progress. Did you achieve your goal or not? While I don’t advocate counting cards, it’s a good measure of how many people you’re meeting (the same goes for Friends, Followers or Connections through various social networks). If your network isn’t expanding proportionately with the people you’re meeting, revisit your strategy.

• Target the Right Engagement Points – if you’re looking to build relationships with media, attend events or conferences where there is the largest concentration of these journalists. If possible, pick venues where people will be in a networking mood. Using the journalist example, a big tradeshow isn’t the best place to meet a journalist. A media industry happy hour might be. Ensure that the event you choose is an appropriate networking environment. The holiday party at a newspaper might be good, but journalists could also frown on this activity. A great example would be a media relations event with a lot of journalist guest speakers.

• Have a Good Opener – you’re going to have to introduce yourself at a networking event. You should be able to answer the “what do you do?” question consistently, with a clear and memorable message. It doesn’t hurt to prepare this statement and practice it – just don’t sound like a robot when somebody asks you (unless of course you are a robot).

• Get Digits – exchange business cards with the people you meet. This might seem like an obvious approach, but I often overlook this when I get caught up in conversation. While it’s easy to find people via social media these days, a card is an invitation to follow up. Throw an idea out there to the people you meet, and ask if you can follow up to discuss more. This gives you an excuse to follow up. If you don’t have a pen, email the person with your contact info on the spot. Bonus points if you Bump somebody.

• Follow Up – it’s easy to throw a stack of business cards on your desk and never touch them again. You should always follow up a first meeting with an email or phone call. Do this within 48 hours of meeting somebody. If you skip this step, you might as well toss the cards. I’ve made this mistake before and have kicked myself later when I needed to connect with a person I had lost touch with.

• Stay In Touch – don’t let your relationships die off. Keep in touch with people. Some job hunters I met back in the late 90s are now directors at big brands. When you keep in touch with contacts over the long haul, you’ll be surprised how many interesting connections you’ll have down the road. You’ll quickly become one of those people that knows somebody that “does that” or “works there.” Of course, you want to stay in touch with people so they’ll remember you too. People forget who you are and what you do – you have to remind them regularly if you want to get value from your network.

• Dress Appropriately – a morning meeting of CEOs (or bankers or lawyers) is a suit and tie event. A happy hour event with marketers is business casual (or jeans). Leave the flip-flops at home. Some people will think you’re cool, but some will roll their eyes. I’ve never been one to get caught up in what people are wearing, but others care about this sort of thing.

• Deliver Value – I’m pretty passionate about this point. I regularly scan my contacts to see what ideas pop into my head. If I come across some information that would be interesting to one of my contacts, I share it with them. If I see synergies between people in my network, I share it. If somebody asks me for help, I offer it willingly. Don’t miss the opportunity to pay it forward, you’ll feel great and will find people often reciprocate.

• Don’t Judge – people don’t always make the best first impressions. Don’t judge a book by its cover and don’t make assumptions about people after only a few interactions. I can’t tell you how many times my opinion has changed about people over time, as I got to know them better. At the same time, our personalities change over time. People grow. Don’t base your opinion about somebody on outdated information. At the same time, don’t brush off a contact because they don’t have an important-enough sounding title or work for a famous brand.

• Look in the Mirror – it’s one of the hardest things to do, but take a good self-assessment on a regular basis. Are you putting your best foot forward in networking situations? Do you tend to make more requests from your network than you do give back? Don’t be greedy when building relationships. If you’re constantly turning to your network when you need something, versus trying to find a way to help people in your network out, the strength of your relationships will weaken.

• Keep It Fun – meeting new people is fun. It’s a great way to expand your circle of influence, to learn more and to advance in your career. I am fortunate to have a large network of peers I can interact with. It’s okay to have a sense of humor and to be relaxed with people – just be conscious of your environment and your audience.

• Build Relationships When You Don’t Need Them – don’t start networking when you need to find a new job. This is the most common no-no I see with networking. On the same note, don’t expect a journalist to give you a warm reception when your first interaction is a pitch. Get to know people before you have a request for them. Things are much easier in any area of business when you know the person already. Of course, this is one area where journalists have it a bit easier – most people are willing to talk to a journalist (but it’s still easy if the connection already exists).

• Say Please and Thank You – when people say ‘please’ or ‘thank you’, they make more of an impact on people (at least me). It’s common courtesy, and it’s right.

• Be Sincere – if you just care about the connection, and not the person, it will show. Don’t bother spending any time on networking unless you are willing to spend the time it takes to establish and nurture those relationships. It’s corny, but relationships are like plants in your garden. If you don’t water and fertilize on a regular basis, they’ll die.

• Everybody is Important – the Barista at Starbucks? She’s working on her MBA and is going to be your boss in five years. The guy working on your car? He’s going to coach your kid’s soccer team next season. And that woman wanting to interview you for her school paper? That’s the CEO’s daughter. Everyone is connected. Never – never ever – assume somebody is not relevant to the type of relationships you’re looking to build today. You never know who will be important, so assume everyone is.

Start With One New Connection Today

You might not remember this, but I bet your kindergarten teacher tried to get you to play with the other kids. You should do this as an adult too. I’ve never regretted taking the time to get to know somebody else. Have I met some people that annoy the heck out of me? Maybe. But I probably drive them crazy too. More often than not, you’ll be amazed by other people. It’s the best investment in your personal and professional development you could possibly make.

 

The Tiger Woods “Apology Tour,” whose fourth and latest installment was staged via a press conference at The Masters golf tournament on April 5, reminded us of a simple rule in public relations and life: Close the barn door before the horses get out! In other words, if your company screws up (pun intended), face up to your transgressions quickly and clearly before they are allowed to take on a life of their own. Indeed, while prevention always trumps repair, needed repair – like those dreaded windshield cracks – work better if they’re tended to quickly.

 

 

Marketing mistakes may be better than not marketing at all, but, nonetheless, avoiding some of its inherent pitfalls can be quite beneficial to your business health. Here are 10 things to avoid:

 

 

1. Thinking that being best ensures success

 

Sure, it can be helpful to proclaim your status, but don’t forget to tell prospects why you are best, and just how this can benefit them.

 

1. Disregarding the power of the “Three-Foot Rule”

 

     Don’t fail to take advantage of “close encounters” by at the very least  introducing yourself. This could lead to new business relationships.

 

1. Failing to stake-out your unique position

 

       Focus your marketing on saying what your competitors can’t say.

 

1. Portraying features as benefits

 

In marketing communication, be specific in conveying “what’s in it” for your prospect. Don’t tell them what it is, tell them what it does for them.

 

1.  Thinking that a lot of brilliance compensates for a lack of reliability

 

      People aren’t easily dazzled, but they do need to know they can count on you.

 

 

1. Being too “wordy”

 

Theatrical producer David Belasco said, “If you can’t put your idea on the back of a business card, it’s not a clear idea.” .  .  . And remember, the confused mind says “No!”

 

1. Choosing style over substance

 

     Don’t worry about style. Focus your marketing appeals on substance, and always be informative.

 

 

1. Ignoring “Drucker’s Law”

  

“Business has two basic functions: marketing and innovation. These produce results. All the rest are costs.”  — Peter Drucker

 

 

 

1. Letting prospects and customers/clients forget you

 

Maintain visibility in multiple ways, and keep “selling to” those whom you may think are already “sold.”

 

10.      Buck Fever

 

Don’t forget to act on your best ideas. Remember: You’ve got to pull the trigger, to hit the target.

 

 

To survive, let alone be a category leader, adequate numbers of prospects must be developed. This cannot be accomplished through time-and-energy-draining two-way communication, either face to face or on the phone. Publisher McGraw Hill has estimated that the average sales call requires approximately 45 minutes, and that an average of three calls is required to close a sale. That’s simply inefficient.  Prospecting is what marketing – the one-way communication element of sales – is ideally suited for.  Whether by e-mail, surface mail or online,  your sales success likely be in direct proportion to your one-way outreach.