Answer . . . even if the answer is “no.”
I have attempted to buy a product and a service recently (from two different vendors, both of whom I know and like). In each case, they did not respond to my e-mail request, even with a simple, “we’re too busy,” etc. (which I doubt) or, an “I’ll get back to you.” I neither owe these vendors money, nor have we had any difficulties in the past. What am I to think? Moral: Always take the time and effort to at least answer every request for your product or services, even if the answer is “no thanks.”
The key component is “e-mail”. My clients tell me they don’t get my e-mails and sometimes I don’t get theirs. I often ask clients to fax me-there are no spam filters on my fax machine! If someone doesn’t respond to an e-mail-they may never have received it.
Comment by Helen Goldman — November 18, 2009 @ 5:11 pm